1. Any shipping fee and delivery fee apply?

We offer standard delivery. The standard delivery is free of charge for any order exceeding a certain value. For orders below this amount shipping fees will apply. The actual shipping rates and fees will be presented in your shopping bag.

2. How do I return my item or get refund?

You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. To return a product purchased from our web shop or to cancel a service contract, please send your intent to return or cancel to us any time prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s). If you ordered multiple products in the same order, please send your intent to return to us any time prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order.

1. Please provide us with your intentions to return a product or cancel an order. If you’re a registered customer, you can notify us by filling in the electronic form (“Order support" form) which can be found in the My Account section and sending it to us.

2. If you’re a guest customer, you can submit your intentions to return using the Contact form.

3. Once you notify us of your intentions to return, you will receive the return instructions by email, approximately within 2 business days.

4. Simply return the product with the original receipt, original packaging and its included accessories to us. You must do this within 14 days after notifying your intentions to return or cancel the order.

Once you have delivered the package to a drop off location of the carrier and we have received the product(s) in our warehouse, we check this for completeness and we will provide you with a refund based on the original payment method within 14 days. If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

For further information regarding Order Placement, Shipment and Returns please refer to our General Terms and Conditions of Sale of Goods Online.

3. What is Force Majeure term?

Pure Living shall not be liable for any delay or failure in delivery resulting from causes beyond its control, including earthquakes, fires, floods, strikes or other labor disputes, shortage of labor or materials, accidents to machinery, acts of sabotage, riots, delay in or lack of transportation or the requirements of any government authority.