Last Updated: June 2026

Shipping Information

At Pure Living, we are committed to delivering your order as quickly and safely as possible throughout Australia.

Processing Time

Orders are typically processed within 1-3 business days after payment has been successfully received.

During peak periods, promotions, or public holidays, processing times may be slightly longer.

Delivery Time

Estimated delivery times within Australia:

Metro Areas: 2-7 business days
Regional Areas: 4-10 business days
Remote Areas: 7-14 business days

Delivery times are estimates only and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the size of your order.

Any applicable shipping fees will be displayed before payment is completed.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. Pure Living is not responsible for delays or losses resulting from incorrect address details supplied at checkout.

Damaged or Lost Packages

If your package arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.

Contact Us

Email: gloriagao@anzhpl.com.au

Phone: +61 424 459 886
Address:
Suite 802/167-169 Queen St
Melbourne VIC 3000
Australia